kno89 Privacy Policy

kno89 ("we", "us", "our") operates the online gaming platform at https://kno89.bio, providing Indonesian players with access to sports betting, live casino games, slots, scratch cards, and video poker. As an international gaming brand committed to responsible operation, kno89 takes the privacy and security of player data with the utmost seriousness.

This Privacy Policy ("Policy") describes the categories of personal data that kno89 collects from users, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the security measures employed to protect it, and the rights that users hold in respect of their own data.

This Policy applies to all users of the kno89 platform, including registered account holders and unregistered visitors. It covers data collected through the kno89 website, any mobile-optimized interfaces, and any communications you initiate with kno89 support channels, including live chat and email.

kno89 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from trusted third-party service providers such as payment processors and identity verification services. The categories of data we collect are set out below.

kno89 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming indicators derived from behavioral patterns), or biometric data for identification purposes.

kno89 uses personal data only for the purposes for which it was collected, or for directly related compatible purposes. The primary uses of your data are as follows:

• Account Creation and Management: We use your identity and contact data to create and maintain your kno89 account, authenticate your identity on each login, and manage your account settings and preferences.
• Age and Identity Verification (KYC): We use identity documents and personal data to verify that you are at least 21 years of age and to confirm your identity as required under our anti-money laundering (AML) compliance obligations.
• Payment Processing: We use your financial data to process Rupiah deposits from Indonesian bank accounts and e-wallets, and to route withdrawal payments back to your verified payment method.
• Game and Bet Delivery: We use account and session data to deliver gaming content, record bet placements and outcomes, calculate winnings, and maintain an accurate transaction history in your account dashboard.
• Fraud Detection and Security: We analyze IP addresses, device fingerprints, behavioral patterns, and transaction data to detect suspicious activity, prevent unauthorized account access, and identify potential fraud or money laundering activity.
• Responsible Gaming Monitoring: We use session duration, frequency of play, deposit patterns, and loss data to identify indicators of problem gambling behavior, enabling our team to reach out proactively or apply protective measures where warranted.
• Customer Support: We use your account data and communications history to respond to inquiries, resolve disputes, and process formal complaints efficiently.
• Marketing and Promotions: Where you have opted in to receive promotional communications, we use your contact data and gaming preferences to send relevant bonus offers, seasonal promotions (such as Idul Fitri reload bonuses or Ramadhan daily offers), and platform updates. You may opt out at any time.
• Legal and Regulatory Compliance: We retain and process data as required to comply with applicable anti-money laundering regulations, respond to lawful requests from competent authorities, and maintain records required under our international gaming license obligations.
• Platform Improvement: Aggregated, anonymized usage data is used to analyze platform performance, identify popular features, and guide product development decisions. This analysis does not involve individually identifiable data.

kno89 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

kno89 does not sell, rent, or trade your personal data. We share your data only with trusted third-party service providers who require access to deliver specific services on our behalf, and only to the minimum extent necessary. All third-party processors are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to kno89.

The categories of third parties with whom kno89 may share your data are as follows:

• Payment Processors: Indonesian banking partners and e-wallet platforms (including OVO, DANA, GoPay, ShopeePay, and LinkAja) receive the financial identifiers necessary to route deposit and withdrawal transactions. These providers operate under their own privacy and security standards.
• KYC and Identity Verification Providers: Specialist third-party identity verification services may receive a copy of your government-issued ID and personal details to perform automated age and identity checks on kno89's behalf.
• Game Studios and Content Providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, PGSoft (Pocket Games Soft), NetEnt, Microgaming, and Spribe — receive session tokens and anonymized player identifiers necessary to serve game content within the kno89 platform. These studios do not receive your full name, contact details, or financial data.
• Fraud Prevention and AML Services: Specialist compliance and fraud-detection platforms may receive transaction metadata and behavioral signals to support our AML monitoring obligations.
• Customer Support Platforms: Our live chat and helpdesk infrastructure provider receives the content of support conversations and associated account identifiers to facilitate customer service delivery.
• Legal and Regulatory Authorities: kno89 will disclose personal data to competent courts, law enforcement agencies, or regulatory bodies where required to do so by a valid legal order or where we are otherwise legally obligated to make such disclosure.

kno89 uses cookies and similar tracking technologies to operate the platform effectively, personalize your experience, and analyze usage patterns. The following categories of cookies are in use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and display preferences, and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymized data about how users interact with the kno89 platform — including which pages are visited most frequently, how long sessions last, and which features are used. This data is used in aggregate to improve the platform experience.
• Functionality Cookies: These cookies remember choices you have made — such as your preferred game category, notification settings, and responsible gaming limit configurations — to provide a more personalized experience on return visits.
• Fraud Prevention and Security Cookies: These cookies help kno89 detect and prevent fraudulent login attempts, bot activity, and other security threats by maintaining a persistent device fingerprint across sessions.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may impair platform functionality. kno89 does not use cookies to serve third-party advertising, and no cookie data is shared with advertising networks.

kno89 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where a legal hold is in place — for example, during an ongoing regulatory investigation — data will be retained until the hold is lifted.

kno89 employs a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our security framework includes the following controls:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and kno89 servers is encrypted using industry-standard TLS 1.2 or higher. The kno89 platform maintains an active SSL certificate at all times.
• Encrypted Data Storage: Sensitive data fields — including password hashes, identity document references, and financial identifiers — are stored in encrypted form at rest using AES-256 encryption.
• Access Controls: Access to personal data within kno89's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role, and all access is logged and audited.
• Two-Factor Authentication: kno89 offers two-factor authentication (2FA) for player accounts and enforces 2FA for all staff with access to sensitive systems.
• Regular Security Audits: kno89's infrastructure and application layer are subject to periodic security testing, including penetration testing by independent security professionals, to identify and remediate vulnerabilities proactively.
• Incident Response: kno89 maintains a documented data breach response procedure. In the event of a security incident that affects player data, affected users will be notified promptly and remedial action will be taken without delay.

As a kno89 user, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting kno89 at [email protected]. We will respond to all verified rights requests within 30 calendar days.

To exercise any of the above rights, please email [email protected] with the subject line "Privacy Rights Request — [Your Username]". We may need to verify your identity before processing the request to ensure we are responding to the correct account holder.

The kno89 platform is strictly for adults aged 21 and over. kno89 does not knowingly collect personal data from any individual under the age of 21. Registration on the kno89 platform requires users to confirm they are at least 21 years of age, and kno89 may require documentary proof of age as part of the KYC process at any time.

If kno89 becomes aware that personal data has been collected from an individual who is under 21 years of age — whether through a false age declaration during registration or any other means — the following actions will be taken immediately:

• The account will be suspended pending verification.
• All personal data associated with the underage account will be securely deleted, subject to any legal obligation to retain records of the incident for compliance purposes.
• Any real-money balance in the account will be returned to the originating payment method after deducting any bonuses claimed.
• The account will be permanently closed and the individual will be permanently barred from re-registering.

If you are a parent or guardian and believe your child has registered on the kno89 platform, please contact us immediately at [email protected] with the subject line "Underage Account — Urgent". We will investigate and take appropriate action within 24 hours of receiving your notification.

The kno89 platform may contain links to third-party websites or services — for example, links to game studio information pages or payment provider FAQs. This Privacy Policy applies only to the kno89 platform and does not extend to any third-party websites. kno89 has no control over the data collection practices of third-party sites and accepts no responsibility for their privacy policies or data handling practices.

We strongly recommend that you review the privacy policy of any third-party website you visit through a link on the kno89 platform before providing any personal information on that site. The presence of a link on the kno89 platform does not constitute an endorsement of that third party's privacy practices.

kno89 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When a material change is made, we will notify registered users by one or more of the following means: a prominent notice displayed on the platform, an email to the registered address on your account, or a notification within your account dashboard.

The "Last Updated" date and version number shown at the top of this page indicate when this Policy was most recently revised. We encourage you to review this page periodically. Your continued use of the kno89 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any concerns about changes to this Policy, you may contact our support team or, if you do not accept the revised terms, close your account in accordance with the account closure procedure described in our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the kno89 data support team using the details below. All privacy-related inquiries are handled with the same priority as general customer support requests — our team is available 24 hours a day, 7 days a week.

kno89 is committed to handling all privacy-related communications with care, professionalism, and full respect for your rights as a platform user. We treat every data inquiry as seriously as we treat any financial or account matter — because your data belongs to you.